Cancellation Policy

We understand that plans can change, and we're committed to being as flexible as possible. However, due to the nature of our services and limited availability, we have to enforce the following cancellation policy:

1.        Full refund for cancellations made at least 7 days before the scheduled date

If you need to cancel your booking for any reason, you will receive a full refund if you notify us at least 7 days before the scheduled date of the service.

2.        50% refund for cancellations made at least 3 days before the scheduled date

If you need to cancel your booking between 7 and 3 days before the scheduled date of the service, you will receive a 50% refund of the total amount paid.

3.        No refund for cancellations made less than 3 days before the scheduled date

If you cancel your booking less than 3 days before the scheduled date of the service, no refund will be provided.

4.        Guaranteed full refund for force majeure or if we fail to operate the service

In the event that we are unable to provide the service you booked due to reasons of force majeure (e.g. unexpected bad weather conditions) or for any reason within our control, you will receive a full refund. We will also provide a full refund if you apply for it.

In case you need to cancel your booking, you may contact us via email at info@waterians.com

Please do not forget to include your booking ID number.

Kindly note that any refunds will be issued to the same payment method used for the original booking. If you have any questions or concerns, please do not hesitate to contact us.